Performance Intelligence

Where technology and human interaction come together to transform conversations.

What is Myia?

Myia is a conversation intelligence and coaching platform, built to make customer service smarter, faster, and more human. By analysing every call, chat, and interaction, Myia uncovers insights that is helping organisations to scale quality, empower agents, and strengthen customer loyalty.

Why Myia was built

Traditional QA is slow, subjective, and limited to small samples. Myia changes that.

What makes Myia unique

Automates Quality Assurance

Analyse thousands of conversations instantly.

Improves Conversations

Deliver clear, actionable feedback.

Smarter Coaching

Equip leaders with data-driven insights.

Measurable Growth

Track progress with clear dashboards.

How Myia helps you

Agents

Give every agent the tools to improve—with confidence.
Myia’s personal dashboard breaks performance down simply, offering targeted Top Tips and shining a light on what agents are doing well.
By making feedback easy to understand and act on, Myia builds a positive coaching environment where agents can grow every day.

Team leaders / Supervisors

See your team’s performance in one place.
Myia gives Supervisors instant visibility of overall QA scores, customer sentiment, and individual agent performance. Drill down into any call, view the transcript and summary, and listen back with ease.
With clear, actionable insights, Myia removes the guesswork—saving time and strengthening every coaching moment.

Organisations

Insight that powers better business decisions.
Myia’s business dashboards reveal contact drivers, customer behavior, and long-term trends at a glance.
Using Dialogue Anatomy , every call is analyzed piece by piece—unlocking deep insight you can’t get from traditional monitoring.
Then Myia’s AI tells you what to do next, delivering targeted recommendations that help you optimise processes, reduce waste, and improve customer success.

Customers

Everything Myia does leads to better customer experiences.
By revealing the story behind every interaction, Myia helps businesses understand their customers more deeply.
The result? Faster, more informed decisions that put the customer at the centre of your organisation.

How Myia adds value in customer service companies

From technical support to outbound sales, from lead generation to debt collection, our solutions help your team work smarter and faster.

more conversations analysed

0 %

immediate CSAT improvement

0 %

increase in chat concurrently

0 %

"Myia exists to empower real people. By simplifying quality, coaching, and performance insights, it frees teams to focus on what matters most—great conversations."

Charlie Adams, Director of Customer Experience

Product features

Dialogue Summary

Every interaction is summarised in an easy-to-read format. Highlighting key points - what went well and what to improve.

CSAT Forecast

Deliver a better customer experience, as you stay ahead of the curve with automated CSAT predictions for every call

Sentiment Analysis

Understand how your customer service impacts your customers, with analysis on call, campaign and business level

Improvement Tips

Actionable insights at every level on a daily basis, with support for Agents, Team Leaders and business leaders

Frequently asked questions

Still need help? Contact to us.

Yes. Myia has been built with robust data protection and security at its core. The platform is designed to meet strict compliance standards, ensuring your data is handled responsibly and securely at every stage. In fact, Myia is proudly one of the first products to be 100% compliant with the EU AI Act, giving you additional confidence in its governance and ethical use of AI.

Myia is language agnostic. It can understand, transcribe, and analyse interactions in any language, allowing you to use the platform consistently across multilingual teams and global customer bases without limitation.

Yes. Myia has been designed with integration in mind and can easily plug into your existing technology ecosystem. It is compatible with a wide range of contact centre platforms and tools, allowing you to adopt Myia without disrupting your current operations.