Custom Connect Cookie Policy

1. Introduction

Welcome to the cookie policy of Custom Connect International B.V. (hereinafter: “CCI”, “we” or “us”).
CCI specialises in professional customer contact services including front office (call, mail, chat)
and back-office activities. CCI is located at Balkweg 4B in ‘s-Hertogenbosch, the Netherlands.

We aim to make your online experience as good as possible. Therefore, our website uses cookies or
similar technologies (hereinafter: “Cookies”). This policy explains which Cookies our website uses,
for what purposes and what choices you may have when visiting our website.

If you have any questions about our use of Cookies, please contact us using the contact details at
the end of this policy.

2. What Are Cookies

Cookies are small text files stored in your browser when you visit a website. They are typically used
to remember settings you have selected and actions you have taken on the website.

Cookies can collect information related to website usage, such as:

Pages visited
Duration of a user session
User preferences and settings

There are different types of Cookies, including:

Functional cookies
Analytical cookies
Advertising cookies
Tracking cookies

In some cases, Cookies may relate to you as an individual and may therefore be considered personal
data. In such cases, our Privacy Policy will apply.

3. What Cookies Do We Use

Below we explain the types of Cookies used on our website, their purposes and retention periods.

Functional Cookies

Our website uses functional Cookies for important purposes such as:

Providing a good user experience
Monitoring website performance
Ensuring website functionality and security

These Cookies may be used anonymously and without your consent. They are never used for marketing
purposes.

Analytical Cookies

We use Google Analytics to understand how visitors use our
website.

The information collected may include:

Approximate location (IP address)
Browser information
Device information
Language settings

We do not collect additional information such as age, gender, interests or clickstream behaviour for
profiling purposes. The collected data is used solely to generate statistical reports about website
usage.

We have not given Google permission to use our analytics data for other Google services. Our use of
Google Analytics is therefore privacy friendly.

You can learn more about Google Analytics here:

Analytics data is retained for 12 months before automatic deletion. Google signed-in
data may be retained for up to 26 months, but our shorter retention period will
override this setting.

Advertising Cookies

Our website also uses LinkedIn advertising Cookies for marketing purposes. These Cookies help us:

Advertise on social media platforms such as Facebook, TikTok and Instagram
Create “custom audiences” for LinkedIn advertising
Measure the performance of marketing campaigns

These Cookies are only installed if you give consent through our Cookie banner.

For more information about LinkedIn’s use of cookies, please refer to:

LinkedIn advertising cookies are stored for 180 days.

4. Deleting Cookies

If you do not wish to install Cookies, you can adjust your browser settings to block them entirely.

Instructions for managing cookies in common browsers can be found below:

Please note that disabling Cookies may cause certain functions or services on our website to stop
working properly.

If we process personal data through Cookies, you may also request that we delete or anonymise your
personal data unless legal retention obligations apply.

5. Your Rights

Cookies are primarily used to optimise your website experience, improve services and analyse how the
website is used.

If personal data is collected through Cookies, you may have the following rights:

Right to access your personal data
Right to request correction of inaccurate data
Right to request deletion of your personal data
Right to restrict processing
Right to data portability
Right to object to processing

If you have provided consent for data processing, you may withdraw that consent at any time.

If you wish to exercise any of your rights, please contact us using the contact details below. If
your request relates to a specific Cookie, please include a copy of that Cookie, which can be found
in your browser settings.

We will respond to requests as soon as possible and no later than four weeks.

If you believe your personal data is being misused, you also have the right to submit a complaint to
the Dutch Data Protection Authority or another competent data protection authority.

6. Contact Details

For more information about our use of Cookies, to ask questions, submit complaints or exercise your
rights, please contact us:

Custom Connect International B.V.
Balkweg 4B
5232 BV ’s-Hertogenbosch
The Netherlands

Security & Compliance Officer:
securityofficer@customconnect.nl

Custom Connect Cookie Policy

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