Engaged Leadership

Championing people-first innovation, building transparent partnerships rooted in trust, and delivering unparalleled experiences at every touchpoint.

Introduction

At Custom Connect, strong leadership is the foundation of our global success. Our team brings together diverse expertise in customer engagement, operations, technology, and organisational development. As one team, they are responsible for setting strategy, ensuring accountability, and providing day-to-day guidance across all regions.

Our diverse team

The team is composed of experienced professionals who combine global vision with local knowledge. Each member contributes unique insights and plays a vital role in shaping Custom Connect’s future.

Stijn Lathouwers

CEO

Thomas Moore

COO

Mark Essey

CEO - South Africa

Dan Mackie

CIO

Charlie Adams

Director of Customer Experience

Louise Locke

Managing Director - South Africa

Jacques Jonker

Managing Director - Suriname

Vivekni Haribhai

Head of Legal & Compliance

Stefan Serkel

Head of IT Infrastructure

Transparency

Clear roles and open communication at every level, ensuring responsibility is shared and trust is reinforced throughout the organisation.

Accountability

Decisions and actions driven by responsibility, integrity, and an unwavering commitment to deliver on promises.

Expertise

A team united by deep industry knowledge and a relentless drive to deliver measurable impact.

Connected

Leadership rooted a people-first ethos, fostering trust, transparency, and meaningful customer experiences.

Want to know more about our leadership?

Discover how our people-first leadership builds trust, drives transparency, and delivers meaningful customer experiences.