Skip to content

About us


Who we are

Custom Connect is a Business Process Outsourcing (BPO) organisation in the field of customer contact and related services.

We are an international and multilingual company with a geographical footprint on three continents. We are present in Europe, South America and Africa targeting markets in Western Europe, South Africa, Canada, the United States of America, New Zealand and Australia. Our international spread enables us to provide onshore, nearshore, and offshore solutions and services.

At Custom Connect, dialogue between people is crucial. We focus primarily on the interactions we have on behalf of our partners with their current and future customers. The profound conversations we have with our partners and our employees about customer dialogue are our key to success.

We have a deep-rooted passion for customer contact and get excited about powerful and effortless interactions. We are not afraid to break new ground if it leads to better results. We understand our partners’ desire to solutionise with them and their need for flexibility. Our solution orientation is high, as is our sense of responsibility. This feeling extends beyond our offices; we care about the environments in which we work and show respect for people and nature.

Our organisation is all about dialogue between people, custom made interaction and strengthening connections. Custom Connect, the dialogue company!

Dialogue is in our DNA

Our mission

We use our profound knowledge to optimise the dialogue between our partners and their customers by combining the power of human contact and innovation.

Our vision

By constantly challenging the status quo, we are able to handle powerful and effortless dialogues and set a unique standard for our partners, their customers we serve and our employees.

Our core values

We are passionate

We are enthusiastic and aim for the best result.

We are agile

We have an entrepreneurial spirit and understand partners' desire for flexibility.

We challenge the status quo

We provide alternative ways to manage customer contact.

We take ownership

We solve problems, take responsibility, and accept the consequences of our actions.

We are respectful

We show consideration and regard for others and for our planet.